All sales are final. However, we want you to be completely satisfied with your Sisters Crafted by Design purchase.
EXCHANGES
If you are unsatisfied with your product, you may exchange it for another product of the same size and price, within 5 days of order delivery. The buyer is responsible for all shipping costs associated with exchange orders.
PRODUCT DEFECT
If your product appears to be defective, please include photos or video, along with a description of the issue that you are experiencing. Items that are determined to be defective will be replaced or a store credit will be issued.
MISSING OR INCORRECT ITEMS
We apologize for the inconvenience. Please contact us within 48 hours of receiving your purchase if your order arrives with missing or incorrect items. Please include photos of any incorrect items to help us resolve the issue for you quickly.
DAMAGED ITEMS
We apologize for the inconvenience. Please contact us within 48 hours of receiving your purchase if your order arrives with damages. Please include photos of the damaged items, as well as the box your order arrived in, to help us resolve the issue for you quickly.
LOST OR STOLEN ORDERS
Sisters Crafted by Design is not responsible for lost or stolen orders. This means any order that is marked delivered by the carrier, but not received.
REFUNDS
Reimbursement of funds will be allocated back to the original form of payment used for the purchase. Please allow 5-7 business days for the refund to be processed.
If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
We reserve the right to cancel any order flagged as suspected fraud. The refund will be issued at the time the order is cancelled and the buyer will be notified via email within 24 hours of cancellation.
Refunds being issued as a result of an undeliverable order or a “Return To Sender” will be issued for the amount of the original order, less any shipping charges and fees that were incurred. More information is detailed in our Shipping Policy.
We appreciate you supporting our small business, and understanding our policies.
Direct messages via social media are not accepted forms of customer service interaction. We want to provide you with the best customer experience possible. All inquiries are responded to during our normal business hours of Monday through Friday, 9 am to 5 pm CST. Please contact us:
